Question 1

What's the best before date for dry-aged meat?

Accepted Answer

Dry-aged meat is more prone to spoilage than fresh meat, so proper storage is crucial.
 •   Freezing: If you freeze immediately upon purchase (at -18°C), it can be stored for up to three month.
 •   Refrigeration: If refrigerated immediately (at 1-4°C), it can be stored for up to 5 days.
 •   Thawing: When thawing from the freezer, transfer to the refrigerator one day prior to use.
 •   Post-Refrigeration: Do not refreeze or consume if stored in the refrigerator for more than 5 days.
 •   Pre-Cooking: For optimal flavour and texture, take steak out of fridge, remove packaging, pat dry with kitchen paper, pop on a plate and allow to reach room temperature.

Question 2

Are the weights on products accurate？

Accepted Answer

We strive to ensure consistency and accuracy in the weight of our products. However, due to the natural variability of food and manual cutting processes, there may be slight deviations. We control these variations within a 7% margin above or below the marked weight.

Question 3

Where does your meat come from?

Accepted Answer

We continue to support small local farms that use sustainable farming practices and work with some of Ontario's top federally licensed meat suppliers. Our approach ensures that agriculture works in harmony with nature and supports a biodiverse environment. We regularly visit our suppliers to inspect the slaughterhouses, ensuring complete traceability and giving us confidence that the animals are being cared for in the most humane and ethical manner.

Question 4

Do you accept returns?

Accepted Answer

No, due to the nature of perishable goods this is not possible. Your statutory rights are not affected. If you experience an issue with your order, please email notfreshdryaging@gmail.com (notfreshdryaging@gmail.com)referencing your order number as soon as possible.

Question 5

Incorrect Items?

Accepted Answer

If we have sent you an incorrect item, please send a picture or video proof to notfreshdryaging@gmail.com (notfreshdryaging@gmail.com)referencing your order number and we will either send you the correct item, free of charge, as soon as possible or alternatively we will refund the item. We will not charge you for the incorrect item.

Question 6

Items damaged in transit?

Accepted Answer

If you take delivery of a package from us and the (part) contents have been damaged in transit, we will replace the damaged item(s) free of charge or offer a refund. Please send a picture or video proof to notfreshdryaging@gmail.com (mailto:tonotfreshdryaging@gmail.com)referencing your order number as soon as possible. Subject to the arrival time of the package, if you contact us after 24 hours, we will not be able to accept the problems arising from the transportation.

Question 7

Do you offer halal products?

Accepted Answer

Currently, the only halal-certified product we offer is chicken. Our beef products are not halal-certified, but we plan to introduce a halal beef line in the near future. Additionally, each type of meat is produced and packaged separately, with thorough cleaning of production tools between processing different products.

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